Shipping policy

IZZYMEIMSAAB

Last updated: August 2026

Every physical stencil set is packed by hand and posted from the UK. We take care with every order — your stencils are board-backed to protect them in transit and posted with tracking so you can follow them every step of the way.

If you have any questions about your order, please email hello@izzymeimsaab.com and we'll get back to you as quickly as we can.

Digital Downloads

SVG files are delivered instantly and automatically to your email address as soon as your payment is confirmed. There is nothing to wait for and nothing to post — your files will be ready to download straight away.

If you have any trouble accessing your download, please contact us and we'll sort it out for you immediately.

Physical Stencil Sets — Dispatch

All physical orders are dispatched from the UK within 3–5 working days of your order being placed. You will receive a shipping confirmation email with your tracking number as soon as your order is on its way.

Orders are not dispatched on weekends or UK public holidays.

Delivery Times

These are estimated delivery times and are not guaranteed. Delivery times may be longer during busy periods such as Christmas, or due to circumstances outside our control such as customs delays or postal disruptions.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We aim to keep our shipping costs as fair as possible.

For customers outside the UK, USA, Canada and Australia, shipping is available but costs may be higher. If you have a question about shipping to your specific country before placing an order, please email us at hello@izzymeimsaab.com.

Tracking Your Order

Every physical order is sent with a tracking number. You'll receive this in your dispatch confirmation email. You can use this number to track your parcel directly on the carrier's website.

If your tracking hasn't updated for more than 10 working days, please contact us and we'll investigate on your behalf.

Customs, Duties and Taxes

For orders outside the UK, your parcel may be subject to customs duties, taxes or import fees charged by your country's customs authority. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

We are unable to predict or control what charges may apply. If you are unsure, we recommend checking with your local customs office before ordering.

Lost or Damaged Orders

We pack every order carefully, but occasionally things can go wrong in transit. If your order arrives damaged, or if your tracking shows it has been delivered but you haven't received it, please contact us within 14 days of the expected delivery date.

Please keep any damaged packaging or items as we may need photos to process a claim with the carrier. We will always do our best to resolve the situation quickly and fairly.

Incorrect Address

Please make sure your delivery address is correct when you place your order. We are unable to redirect parcels once they have been dispatched. If a parcel is returned to us due to an incorrect address, we will contact you and arrange redelivery — additional shipping costs may apply.

Get in Touch

If you have any questions about shipping or your order, we're always happy to help.

●       Email: hello@izzymeimsaab.com

●       WhatsApp / Text: +44 7414 741833

Please reach us by text or email rather than phone — we're based across UK and India time zones, so a call that feels like daytime for you may land in the middle of the night for us. Texting first means we can get back to you properly.

Make it beautiful. — Izzy 🌿