IZZYMEIMSAAB
Last updated: August 2026
We want you to be genuinely happy with your purchase. If something isn't right, please get in touch and we'll do everything we can to help. We're a small business and we handle every message personally.
Email us any time at hello@izzymeimsaab.com.
1. Digital SVG Downloads
Because digital files are delivered instantly and cannot be returned once downloaded, we are unable to offer refunds on SVG purchases except in the following circumstances:
● The file is corrupted or unusable
● The file you received does not match what you ordered
If you experience any problem with your digital download, please contact us within 14 days of purchase with a description of the issue and we will resolve it promptly — either by providing a corrected file or issuing a full refund.
We recommend checking the file format compatibility with your cutting machine or software before purchasing. Our SVG files are compatible with Cricut, Silhouette, Adobe Illustrator, Inkscape and most standard cutting and design software. If you're unsure, please ask us before you buy.
2. Physical Stencil Sets — Returns
We accept returns on physical stencil sets within 30 days of delivery, provided the following conditions are met:
● The stencils are unused and in their original condition
● They are returned in their original packaging
● You have proof of purchase (your order confirmation email is fine)
To start a return, please email hello@izzymeimsaab.com before sending anything back. Items returned without prior agreement will not be accepted.
Return Shipping Costs
Unless your item arrived faulty or damaged (see Section 3 below), the cost of return postage is the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for items lost in return transit.
Please send returns to:
[RETURN ADDRESS — Please note our return address is different than the office address. Please follow return address instructions sent via email]
Refunds on Returns
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 working days.
Please allow additional time for your bank or card provider to process the payment. If more than 15 working days have passed since your refund was approved and you haven't received it, please contact us.
3. Faulty, Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your stencils arrive damaged, defective, or if you've received the wrong item, please contact us within 14 days of delivery at hello@izzymeimsaab.com.
Please include:
● Your order number
● A description of the problem
● A photograph of the item and packaging if possible
If your item arrived damaged in transit or is faulty, we will cover the cost of return postage and will either send you a replacement or issue a full refund — whichever you prefer.
4. Non-Returnable Items
The following cannot be returned or refunded:
● Digital SVG downloads (except as described in Section 1)
● Physical stencils that have been used or opened outside their packaging
● Items returned after 30 days of delivery
● Items not in their original condition
● Sale items and gift cards
5. Exchanges
We don't offer direct exchanges. If you'd like a different design, please return your original order (following the process in Section 2) and place a new order separately once your return is accepted.
6. European Union — 14 Day Cooling Off Period
If your order is being delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification. This is a legal right under EU consumer law.
To exercise this right, please contact us at hello@izzymeimsaab.com within 14 days of delivery. The item must be returned unused, in its original packaging, and with proof of purchase. Return postage costs apply as described in Section 2 above.
Please note that this cooling off period does not apply to digital downloads, which are exempt under EU consumer law once the download has begun.
7. UK Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015. If you believe your statutory rights have not been respected, you may contact the Citizens Advice Bureau or Trading Standards for guidance.
8. Contact Us
For any questions about returns, refunds, or your order, please get in touch:
● Email: hello@izzymeimsaab.com
● WhatsApp / Text: +44 7414 741833
Please reach us by text or email rather than phone — we're based across UK and India time zones, so a call that feels like daytime for you may land in the middle of the night for us.
We always do our best to resolve things quickly and fairly. 🌿
Make it beautiful. — Izzy